IT OPERATIONS & ASSET MANAGEMENT • AZURE & CITRIX CLOUD • AI AUTOMATION
Managing mission-critical IT ecosystems for global enterprises like Unilever.
Where 10+ years of infrastructure experience meets Azure, ITIL excellence, and AI automation.
PRECISION IN INFRASTRUCTURE.
EXCELLENCE IN OPERATIONS.
I'm Usama Bin Ishaq, an IT Operations & Asset Management Professional with over a decade of hands-on experience managing complex IT projects and operations across FMCG, healthcare, manufacturing, and technology industries. Proven expertise at Unilever, The Indus Hospital, and Reckitt Benckiser in delivering exceptional IT service, Microsoft Azure, Active Directory, Citrix Workspace, ITIL service management, and Power Platform automation.
Scroll down to explore core IT modernization, cloud deployments, and automated asset lifecycle workflows.
Deployed and configured Windows 11/10 fleets across multi-site manufacturing and corporate hubs using Microsoft Autopilot, Intune, and SCCM. Implemented zero-touch provisioning and Aternity EUEM/APM telemetry to continuously optimize performance and end-user experience.
Voluntarily engineered custom Microsoft Power Apps and Power Automate workflows to streamline operational reporting and asset tracking. Oversee the distribution of IT assets using AssetTrack and executed certified end-of-life device sanitization via Blancco.
Delivered Tier-2/3 technical support for Microsoft Azure, Active Directory, and Citrix Workspace users. Provided remote troubleshooting via LogMeIn Rescue and MS Teams, ensuring ITIL compliance and high SLA resolution through ServiceNow.
Spearheaded IT coordination for The Indus Hospital's hospital management information system (HMIS) and Oracle databases. Resolved technical queries using PL/SQL, conducted staff training, and administered enterprise Office 365 accounts.
Comprehensive management across Microsoft Azure, Active Directory, Citrix Workspace & Cloud, Microsoft Intune, Windows 11/10 Autopilot deployment, and Zscaler security.
Incident and problem resolution, multi-site IT asset tracking, certified end-of-life sanitization, and EUEM telemetry.
Leveraging generative AI models and Power Platform workflows to automate repetitive tasks and optimize support operations.
Solid foundation in Oracle PL/SQL, Sidat Hyder ERP & HMIS healthcare systems, Web Development, and Mobile Apps (Android & iOS).
Provided hardware/software desktop and laptop support across multiple locations. Managed IT asset inventory using AssetTrack, deployed Windows 11 devices via Microsoft Autopilot, resolved incidents through ServiceNow ITIL, executed Blancco data sanitization, and built automated Power Apps & Power Automate workflows.
Delivered enterprise IT support for Microsoft Azure, Active Directory, and Citrix Workspace users. Built and deployed Windows 10 devices using SCCM and Microsoft Autopilot, monitored EUEM with Aternity, provided remote support via LogMeIn Rescue and MS Teams, and ensured ITIL process compliance.
Managed ERP/HMIS systems, ensuring smooth hospital operations and data integrity. Provided end-user support for HMIS and Oracle databases using PL/SQL, conducted system adoption training sessions, generated monthly statistical decision reports, and administered Office 365 accounts.
Managed Sidat Hyder ERP system for inventory and financial data accuracy, provided IT desktop support, and generated and processed invoices to ensure strict financial compliance.
Developed and executed trade marketing plans to drive pharmaceutical sales, built strong distributor and retailer networks, and analyzed market trends and competitor activity.